Frequently Asked Questions
Q: How long has your company been in business?
A: Our company has been in business for over 10 years.
Q: Where is your store located?
A: We are located at 924 Flatbush Ave, Brooklyn NY 11226
Q: What is meant by "Wear Date"?
A: Wear date refers to the date a dress is to be worn or the date of the event.
Q: How can I find out dress availability and delivery times?
A: The best way to find out dress availability is to contact us prior to ordering your dress. Our customer service line is 800-570-7490 or by e-mail at info@dressnetwork.com.
Q: What happens if I can not wait for a special Order?
A: If a dress is needed immediately, we will do our best to locate it from in-stock inventories of our designers or from our in-stock collection at the store.
Q: Do you have any alternate pictures of any particular dress?
A: All available photos are posted on our site. All photos are taken by our designers and supplied to us by them directly.
Q: Are you an authorized retailer of all the brands you carry?
A: All the brands we sell are 100% authentic. We are an authorized reseller of all our brands.
Q: What is the best way to figure out the right size?
A: The best way to determine the optimal size for any particular dress is to compare your measurements (chest, waist and hip) to the corresponding size chart of the collection. Please refer to our Measurements Guide for detailed instructions.
Q: What if my measurements fall between sizes?
A: It is always preferable to select the next size up in order to ensure that the gown will not turn out to be too small. It is always easier to size down a dress rather than size it up.
Q: What do I do in case the dress doesn’t fit?
A: It is very important to ensure that the dress you order is not small by following our Measurements Guide and using the appropriate size chart. However, the vast majority of our customers require some form of adjustment through alterations because of differences in body types.
Q: Do the dresses come with extra length option?
A: Most of our designers, with the exception of Alyce Designs and Tiffany (via special order only), do not offer extra length.
Q: I would rather avoid alterations. Is there a way to do this?
A: The best way to avoid alterations is to take accurate measurements and to consult the correct measuring chart for any particular style.
Q: Do you offer alteration services?
A: We do no offer alteration services. The best way to get the right fit is to visit a professional, offering tailoring services.
Q: Is sales tax applicable?
A: Sales tax is applicable to orders placed in New York State only.
Q: Can I cancel an order after placing it?
A: Processed orders can not be cancelled. Most orders are processed within 24 hours in order to meet wear date requirements and can not be cancelled once processed.
Q: Can I apply a coupon to my order after I placed my order?
A: All Coupons may be applied prior to completion. Once an order is finalized, no coupons can be applied against it.
Q: How does customer service contact customers?
A: We contact our customers over the phone and via e-mail. Please ensure e-mail and phone number accuracy when placing your order.
Q: What should I do in case of a duplicate order?
A: Duplicate orders are flagged at processing time. We cancel duplicate orders without charging the customer's credit card. Please contact customer service immediately if you feel your order was processed twice.
Q: What happens after I place an Order?
A: A confirmation e-mail will be sent out to the e-mail address provided at the time the order was placed. Please ensure that the order details are accurate. Make sure to contact customer service immediately if you feel your order has the wrong information. We will make sure to correct any errors prior to processing your order.
Q: How do I check the status of my order?
A: You can check the status of your order online or by contacting customer service.
Q: Which payment methods are accepted?
A: We accept all major credit cards (Visa, MasterCard, American Express, and Discover)
Q: When does my card actually charged?
A: Credit Cards are charged at the time the order is placed, following stock check to ensure item availability. We never charge a credit card if the item is unavailable.
Q: Do You Accept Papal?
A: At this time, Pay Pal is accepted for over-the-phone orders only.
Q: How are orders shipped?
A: Most orders are shipped via UPS. International Orders are shipped via UPS and USPS.
Q: How long does shipping take and how much does it cost?
A:
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Destination
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7-14 Days
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Express (3-5 Days)
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Continental US
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Free
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$59
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International
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Free
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$59
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Q: Do you ship international? Does it include customs fees?
A: We ship to all international destinations via UPS and USPS. We do not charge customs fees. Customs charges vary from country to country and must be paid by the recipient.
Q: How can I track my order?
A: An e-mail with the tracking number and a tracking link will be sent out to the customer at the time the package is shipped.
Q: What if the tracking number isn't working?
A: Please contact customer service via e-mail or over the phone to obtain the correct tracking number.
Q: What happens if I received a damaged item?
A: Please send an e-mail to customer service briefly describing the nature of the damage. You will receive a reply within 24 hours with detailed instructions of what to do next.
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