|
|
 |
RETURN AND EXCHANGE POLICY:
We, at Princess, always aim to please and hope that customers are always satisfied with their purchase, however if, for any reason, you are not completely satisfied with your purchase, you may return or exchange your merchandise within 3 days of receipt for a refund, less shipping costs and restocking fee*, based on the original form of payment. Exchanges are subject to item availability.
Please email us at Info@princessisus.com or call us at (718) 856-4375 within 3 days of delivery if you are planning to make a return. We will issue you a return authorization number. Please Note: Any returns or exchanges postmarked after 3 days of your receipt date and/or without a return authorization number will be returned to you at your shipping expense.
Important Note: There are no returns, exchanges, or cancellations on special orders or sale merchandise. Special orders are orders for dresses that we do not have in stock. All CLEARANCE item sales are FINAL and not subject for returns or exchanges.
Returned goods must be returned in original condition. We Fully inspect all items we ship out to insure there are no damages. Returns are inspected upon receipt. Items must not have been worn, washed, altered, and must have all original tags attached and be in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. You must write the return authorization number on the outside of the box. A refund will be issued upon receipt of the item in the original condition. Shipping charges are not refundable.
All International Orders are considered Final.
* There is a 50% restocking fee for all returns.
AVAILABILITY:
Once an order is placed we will check availability and let you know within 24 hours if your style is available in your desired color and size and in time for your special occasion. If for any reason your dress is not available you may choose to cancel your order at absolutely no charge to you. Orders are not processed until we can confirm that we have exactly what you want and can get it to you in time for your special occasion.
Please feel free to contact us at Info@Princessisus.com or call us at 718-856-4375 or toll free at (866)409-7338 to check stock availability prior to placing your order.
LOWER PRICE GUARANTEE:
We WILL match any price on Gowns or shoes fond at a lower price on other websites, Simply let us know where you found the item and, upon price verification, we will match it.
Our lower price guarantee applies to dresses available for purchase from another online store with secure online order processing at their regular price. If the dress on the site is marked as “Sale”, “Clearance”, “Special”, or other specially priced items, the guarantee does not apply. We do not honor errors on other sites. Items found on internet Auction sites are invalid. Shipping charges applied by the competitor website will also be included when we verify the price (Other sites may discount dresses and make up the difference with excessive shipping and handling fees). To verify prices we must be able to find the dress, price, and shipping and handling fees on the website.
|
|
|
|
|
