Store Policies

RETURN AND EXCHANGE POLICY:

Returns or exchanges are only accepted for incorrect (style/color/size recieved does not match style/color/size ordered) or damaged merchandise. All return requests must be submitted to info@dressnetwork.com within 3 business days of order receipt. A reply e-mail will be sent out with a return authorization number and return instructions upon approval. All packaged received without RA numbers, will not be accepted. We thoroughly inspect all orders prior to shipment to ensure all gowns arrive in proper condition. In order to ensure accurate sizing, please refer to the appropriate size chart. We recommend ordering the larger size in case the measurements point to a size in between. It is always easier to take a dress in rather than let it out.



AVAILABILITY:

If for any reason your dress is not available you may choose to cancel your order at absolutely no charge to you. Orders are not processed until we can confirm that we have exactly what you want and can get it to you in time for your special occasion.

Please feel free to contact us at Info@dressnetwork.com or call us at (800)570-7490 to check stock availability prior to placing your order.

LOWER PRICE GUARANTEE:

We WILL match any price on Gowns or shoes fond at a lower price on other websites, Simply let us know where you found the item and, upon price verification, we will match it.

Our lower price guarantee applies to dresses available for purchase from another online store with secure online order processing at their regular price. If the dress on the site is marked as “Sale”, “Clearance”, “Special”, or other specially priced items, the guarantee does not apply. We do not honor errors on other sites. Items found on internet Auction sites are invalid. Shipping charges applied by the competitor website will also be included when we verify the price (Other sites may discount dresses and make up the difference with excessive shipping and handling fees). To verify prices we must be able to find the dress, price, and shipping and handling fees on the website.

SHIPPING:

All shipping times refer to the time it takes for the item to reach the customer from the time the item ships from us, not necessarily from the time the order is placed. We will ensure the all items reach customers before the stated “wear date”, as indicated at the time the order is placed. We will provide tracking information to the customer as soon as items leave our shipping facility.

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